Frequently Asked Questions

The Common Questions We Get

Rental

How do I return my rental?
Locate the white packing labels included inside the box, cover the old label, and take it to your local FedEx Drop-Off location.
What if I have questions about the equipment during my event?
Give us a call or text! Our experts are available even on the weekends to answer your laser tag questions and offer tech support.
Do the taggers come with bunkers?
While they’re not included with the taggers, we have awesome inflatable bunkers available to rent!
Can you see the laser shoot out of the gun?
Our lasers are invisible! Each tagger operates with a frequency to communicate with other taggers. There is no need to worry about shooting a laser into someone’s eye.
What if the tagger runs out of battery?
We include extra batters, or chargers if the type of tagger is rechargeable, so you can keep playing all night long!
I lost my return label. What should I do?
Give us a call! We can create and email a return label for you.
Do our players need to wear vests?
Nope! Our taggers are all-inclusive; the sensors, sound, and game are built into the tagger.
Can I rent for multiple days?
Absolutely! We call that an extended rental. Just give us a call, and we’ll help you get set up.
How much does it cost to ship?
Shipping is free!
Is there a limit to how many taggers I can rent?
You can rent as many as we have available in our inventory!
How many games can I play with my rental?
Unlimited. Unlike laser tag arenas, we don’t rent by the game so you can play as many rounds as you want!
Can I use different types of taggers together?
No, in order to play in the same game, all taggers need to be the same type (ex. All Phoenix LTX OR all Battle Rifles)
When do I receive and return my rental?
You receive your rental 1-2 business days before your event, and you ship it back the business day after your event.
We are tax-exempt. Can you accommodate us?
Good news! We don’t charge tax!

Playing Laser Tag

What Do I Wear?
When it comes to laser tag, you may wear whatever you would like. However, it is preferred that you dress for the occasion (athletic shoes and attire).
Can I Play Outdoors?
Yes, all of the available taggers are made for indoor and outdoor use.
Can I Play in the Rain?
The taggers may withstand a small amount of rain. However, the laptop must be covered at all times. You are the judge whether to use the equipment in the rain. Remember that you are responsible for any damage that may occur to the equipment within the time of the rental agreement.
How Does Shipping Work?
You are guaranteed to receive the agreed upon equipment before the event or you will receive a refund and a free rental. Within the package will be a prepaid shipping label to return the equipment. Late returns will be subject to a fee found in the terms and conditions.
Does it Hurt When I Get Hit?

No! The infrared beam gets sent and received tagger to tagger – you’ll never see or feel the beams around you.

Can Anyone Play?

Young or young at heart = all who can hold the tagger are welcome to play. We recommend anyone 6 years and older but use your discretion.

iCombat

Does this system require vests?

No. These top-of-line taggers have sensors on each tagger, eliminating the need for vests and cords.

What age group are these TAGGERS best for?

The iCombat is best for players of 12 years or older. They’re metal, a bit heavier than our other taggers, and SERIOUS fun.

How durable are the taggers?

The iCombat taggers are very durable. They have been rented out hundreds of times and have been returned with very little damage.

Hornet

Do I need a vest?

The Hornet is a self-contained unit with a 360-degree sensor built on top of the tagger, which registers each hit.

How durable are the taggers?
The Hornet guns are very durable. They have been rented out hundreds of times and have been returned with very little damage.
How do I know who won?

Games are based on elimination. Once a player has been eliminated, their tagger will stop shooting and say “You’re out.” The winner is determined by last man (or team) standing!

Phoenix LTX

Do I need a vest?

The Phoenix LTX is a self-contained unit with a 360-degree sensor built on top of the tagger, which registers each hit.

How durable are the taggers?
The Phoenix LTX guns are very durable. They have been rented out hundreds of times and have been returned with very little damage.
How many games can I play?

There is no limit to the number of games you can play with your rental, as long as it is packed up and shipped back to us on the required day. If your taggers run low on batteries during hour 6 of battle, just replace them with some of the spare batteries we include in your package!

Ultimate LTX

Do I need a vest?

The Phoenix LTX is a self-contained unit with a 360-degree sensor built on top of the tagger, which registers each hit.

How durable are the taggers?

The Phoenix LTX taggers are very durable. They have been rented out hundreds of times and have been returned with very little damage.

Are the lasers harmful?

No! The lasers in our taggers are all infrared, so you don’t need to worry about any physical damage.

Titan

Do I need a vest?
The Titan is a self-contained unit with a dual sensors built on the side of each tagger, which registers each hit.
How durable are the taggers?
The Titan tagger is very durable and light weight.  They have been tested for spans up to 8 hours of game play and lasted the distance.
How do I know what team I am on?
The dual LED light on each side of the taggers shine your teams’ color.  There are 4 different team colors: Blue, Red, Green, & White.

CCM

Bunkers

Have a question about our bunkers?
Contact us and let us know what we can do to help!