Rental Terms of Services

What we do in specific situations


Business Day” shall mean Monday through Friday between the hours of 8:00 am – 5:00 pm, unless such day is a Federally recognized holiday.

Customer” shall mean any person, organization or entity that enters into a Rental Agreement for laser tag Equipment with LTS.

Equipment” shall mean any and all laser tag equipment, including but not limited to, taggers, laser tag guns, bunkers, attachments, laptops and any other supplies or accessories rented to Customers.

Event Date” shall mean the date on which the Customers event is scheduled to occur, as determined at the time of Rental.

Guests” shall mean any person, friend, family, invitee, agent or user the Customer allows access to, or use of, the Equipment.

Laser Tag Source” shall mean the Company responsible for providing Rental Equipment and customer service tech support to the Customer for laser tag Equipment. (“LTS”)

Malfunctioning Equipment” shall mean Equipment that does not operate for the Customer as it is intended to operate and which upon return to LTS, is confirmed to be malfunctioning by LTS, at its sole discretion.

Rain-check” shall mean that LTS authorizes a replacement Rental, at its sole discretion, to a Customer for a Rental, up to the amount of the original Rental.

Refund” shall mean that LTS refunds the full Rental amount back to the Customer.

Rental” shall mean the confirmed order for the rental of Equipment by the Customer, once payment or confirmed purchase order has been received by LTS.

Reservation” shall mean the placing of a Customer order for Rental of Equipment with LTS, prior to payment for, or receipt of, a confirmed purchase order, by LTS.

Return Date” shall mean the date on which Equipment is due to be received by LTS after Customer Rental, as determined at the time of Rental.

Ship Date” shall mean the date on which rental Equipment must ship by in order to arrive on schedule, in accordance with the shipping schedule lead times outlined below, as determined at the time of Rental.


By entering into a Rental agreement with Laser Tag Source (LTS), Customer agrees to these terms and conditions for Rental. The Customer assumes all responsibility for any and all users of the Equipment and assumes responsibility for any and all inherent risks incident to and arising from the Equipment or its use, whether occurring prior to, during or subsequent to the Event Date. Customer also agrees that LTS, its employees, agents, officers and directors are hereby released from any responsibility for death, personal injury, property damage, or any other claims in any way arising from the Equipment or its use.


Customer must provide payment or a copy of a confirming purchase order to LTS at least five (5) Business Days prior to the Ship Date, to ensure on time delivery. Any payment or copy of confirming purchase order received inside of the five (5) Business Day pre-shipment window, is subject to additional shipping charges for expedited shipment.


All cancellations or additions to Rentals must be received at least five (5) Business Days in advance of the Ship Date, otherwise payment and shipment, shall continue as per original reservation. Cancellations, after payment has been received, but prior to shipping of the Rental shall result in the withholding of a processing fee of twenty-five (25%) percent of the amount of the Rental. No refunds shall be issued for cancellations received after Equipment has shipped.

Once Rentals are confirmed, LTS is not responsible for Event Date changes, changes due to inclement weather or cancellations.


Customer shall inspect all pieces of Equipment for proper functioning and usage instructions, at least two (2) hours prior to their event in case LTS Tech Support is necessary. Tech Support can be reached by calling or texting (1-434-515-2888) to address any and all questions pertaining to Equipment, usage or technical issues. Failure by Customer to contact Tech Support to report Malfunctioning Equipment, shall result in Customer not receiving a refund for Malfunctioning Equipment.

If Equipment arrives damaged, Customer agrees to contact LTS, via phone at (1-434-515-2888), to notify LTS of any such damages that occurred during shipment. Any such failure to notify LTS, results in the Customer accepting full responsibility for the Equipment.

Customer is responsible for any and all damage to Equipment, at the below listed rates, for each individual item damaged. LTS shall determine, at its sole discretion, whether Equipment is damaged, upon return.

  • * $45.00 for every damaged Titan laser tag gun
  • * $45.00 for every damaged Hornet laser tag gun
  • * $45.00 for every damaged Phoenix LTX laser tag gun
  • * $50.00 for every damaged Ultimate LTX attachment
  • * $450.00 for every damaged laptop
  • * $125.00 for every damaged bunker
  • * $719.00 for every damaged iCombat Barracuda


In the event Equipment does not function properly, Customer shall contact Tech Support by calling or texting (1-434-515-2888). If Tech Support is unable to rectify any Malfunctioning Equipment issues, LTS will Refund the Rental amount for each piece of Malfunctioning Equipment, deemed to be Malfunctioning Equipment. LTS is not responsible for Customer or its Guest(s), user errors.


Should Equipment not arrive prior to the event, there is a 100% money back guarantee Refund, unless the unavailability of Equipment is specifically due to an event beyond LTS’s reasonable control and without its fault or negligence. (“Force Majeure”) Examples of Force Majeure events include, but are not limited to: acts of God; unusually severe weather; war; embargo; natural disaster; sabotage; explosion; riot; fire; strike or labor dispute; actions or failures to act on the part of governmental authorities which delay or prevent performance; or LTS’s inability, despite due diligence to obtain required licenses. In the case of Force Majeure events, LTS shall issue a “Rain-check” for the total value of the Rental, to be used within one (1) year of the original event date. Rain-check order reservations must be made in accordance with the usual order procedures and shipment timing, as outlined in this Agreement and are subject to Equipment availability.


Customer is responsible for return shipment of the Equipment to LTS. Customer agrees to deliver the Equipment to an authorized UPS drop-off facility within one Business Day of the Event Date. Any Equipment postmarked after this date shall be considered “re-rented” and shall be charged a full Rental fee of between $12.00 to $39.00, per tagger.

Customer may return Equipment in the original box it was shipped to Customer in, or repackage the return shipment in alternative packaging, at the Customers own risk. All return shipping damages resulting from; i) improper boxing or taping of the outside shipping package, ii) inadequate wrapping or bubble wrapping of the individual pieces of Equipment, and iii) return shipping Equipment loosely within the shipping package, are the sole responsibility of the Customer.


  • * LTS offers a 100% refund for any Rental Equipment deemed to be Malfunctioning Equipment, as per the terms of this Agreement.
  • * LTS offers a 100% refund for any Rental Equipment that does not arrive prior to the Customer’s event, as per the terms of this Agreement.


Customer grants LTS the right to add the Customer’s name to the LTS customer list and to contact Customer via email, regarding future Laser Tag Source News.


1. Ship dates are as follows per shipping Zones:

  • Zones 1 Three (3) Business Days prior to your event
  • Zones 2 Three (3) Business Days prior to your event
  • Zone 3 Four (4) Business Days prior to your event
  • Zone 4 Five (5) Business Days prior to your event
  • Zone 5 Six (6) Business Days prior to your event

2. Days payment is due based on Zones:

  • Zones 1 Eight (8) Business Days prior to event
  • Zones 2 Eight (8) Business Days prior to event
  • Zone 3 Nine (9) Business Days prior to event
  • Zone 4 Ten (10) Business Days prior to event
  • Zone 5 Eleven (11) Business Days prior to event.